BTO means Business Technology Optimization        

BTO supports all three phases of the IT business: strategy, development/applications and operations.

HP is continually improving and enhancing its BTO software. Behind each module, or product center, are an even larger number of market-leading applications. The Service Management Center, for example, includes the Service Manager, Asset Manager, Decision Center and Change Control Manager applications. Service Manager alone covers a major part of ITIL with its Help Desk, Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Service Level Management, Self-Service Management and Catalog Management modules.

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